4 Revenue
Schindler recognizes revenue from new installations and modernizations, as well as for maintenance, over time, as the related performance obligations are satisfied. Revenue from repairs is recognized at a point in time when the performance obligation is satisfied.
New installations and modernizations
New installations provide mobility solutions in the form of elevators, escalators, and moving walks for all areas of application and requirements, while modernizations deliver solutions tailored for existing installations. For both types of services, control transfers to the customer over time from the start of installation, as the work performed by Schindler enhances an asset controlled by the customer.
Revenue is recognized over time based on the cost-to-cost method under which the accumulated costs to date are expressed as a percentage of the total expected costs. Anticipated losses are recognized as onerous contract provisions. A performance obligation typically represents the installation or modernization of elevators, escalators, and moving walks.
Maintenance
Maintenance services are provided for the full range of existing installations. Control is transferred to the customer evenly over the contract period. Maintenance revenue is recognized over the contract period in line with the performance rendered and in accordance with the agreed contractual terms and conditions.
Repairs
Repairs cover a wide range of repair services for existing installations. For repairs, the customer benefits from the service and obtains control once the repair is completed. Revenue from repairs is recognized at the point in time when the service is rendered and accepted by the customer.
Schindler recognized revenue from customer contracts in the respective regions in which it operates, as presented below:
| 2025 | 2024 | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| In CHF million | Revenue recognized over time | Revenue recognized at a point in time | Other operating revenue | Total | Revenue recognized over time | Revenue recognized at a point in time | Other operating revenue | Total | ||||||||
| EMEA | 4 070 | 1 166 | 19 | 5 255 | 3 980 | 1 141 | 21 | 5 142 | ||||||||
| Americas | 2 597 | 614 | 3 | 3 214 | 2 656 | 663 | 1 | 3 320 | ||||||||
| Asia-Pacific | 2 198 | 270 | 10 | 2 478 | 2 484 | 273 | 17 | 2 774 | ||||||||
| Total revenue | 8 865 | 2 050 | 32 | 10 947 | 9 120 | 2 077 | 39 | 11 236 | ||||||||
Revenue from unsatisfied or partially unsatisfied performance obligations relates to not yet completed new installation and modernization contracts in the order backlog or maintenance contracts not yet fulfilled. The majority of the new installation and modernization contracts reported in the order backlog are expected to be recognized as revenue within the next two years, while the average duration of active maintenance contracts extends over a somewhat longer period.
The Group expects CHF 7 900 million of unsatisfied performance obligations to be recognized as revenue in the following year (previous year: CHF 8 100 million), CHF 4 900 million in the following two to three years (previous year: CHF 5 100 million), and CHF 2 500 million in more than three years (previous year: CHF 3 100 million). Unsatisfied performance obligations yet to be fulfilled are translated at the year-end rates of the reporting year. Changes in exchange rates may have a material impact on the amounts disclosed.