1.1 Business model

Schindler is a supplier of elevators, escalators, and moving walks, and offers mobility solutions across the entire life cycle of a unit – from planning and production to installation, maintenance, repairs, modernization, and decommissioning. Moreover, Schindler’s PORT technology optimizes traffic flow through buildings and infrastructure networks by reducing waiting times and congestion. Schindler Ahead is the Group’s digital service that monitors elevators and escalators to improve uptime by detecting problems before they occur. It complements the maintenance service contract. Schindler operates, directly or through distributors, in more than 100 countries around the globe.

Schindler aims to enhance the quality of life in urban environments by providing the best mobility solutions across buildings. In the field of new installations, Schindler provides mobility solutions with elevators, escalators, and moving walks, whereas in the field of modernization Schindler offers replacement and transformation solutions for existing installations. Maintenance services are rendered for the full range of elevator, escalator, and moving walk installations of Schindler’s own and third-party brands. The repair business includes a wide range of repair services for such installations. Occasionally, Schindler also offers maintenance and repair services for home lifts, dumbwaiters, moving platforms, chairlifts, and automatic doors.

Moreover, through its subsidiary BuildingMinds, Schindler offers real estate owners and managers a Software as a Service (SaaS) platform to take data-based decisions to drive portfolio performance and reduction in greenhouse gas (GHG) emissions, both in terms of day-to-day operations and long-term strategy. Using an integrated cloud platform, BuildingMinds provides actionable insights that advance efficiency, value generation, and decarbonization strategies of building portfolios.

People

Schindler relies on a highly skilled and diverse global team of more than 69 000 employees.

Brand

Since 1874, Schindler has been offering innovative mobility solutions to keep cities moving and to foster the Schindler brand as a reliable and responsible partner.

Operations

Schindler has production sites located in eight countries, where production and final assembly take place. Schindler relies on a global logistics network to transport components from production sites to consolidation hubs and construction sites. The Group operates across five continents in over 100 countries.

Suppliers

Schindler engages with a global network of over 45 000 suppliers, including sub­contractors. Schindler purchases production materials from over 10 000 suppliers at a total cost of over CHF 1 890 million.

Technology and innovation

Schindler operates R&D and digital hubs, materialized by approximately 1 400 patent families and approximately 7 500 active patents and patent appli­cations worldwide. In 2024, Schindler invested CHF 185 million in R&D to enhance products and services. In addition, Schindler runs a global network of Technical Operations Centers that monitor digitally connected elevators in real time.

Planet

Schindler relies on environmental re­sources, including energy and raw and recycled materials, for production, operations, and product use. The Group’s total energy consumption in 2024 was 675 603 MWh.

Finances

Schindler’s profitable business and strong balance sheet allow the Group to conduct the necessary investments in long-term sustainable business devel­opment.

People

Schindler offers a safe, inclusive, and diverse environment with growth opportunities and training. In 2024, the Group paid CHF 4 400 million in salaries and social benefits.

Society

Schindler aims to enhance the quality of life in urban environments by providing the best mobility solutions across buildings. As a responsible corporate citizen, Schindler also contributes to society via an effective global tax rate of 20.6%.

Customers

Schindler’s products and services support customers in developing and operating more livable, efficient, and sustainable buildings and transportation hubs. With its global portfolio, Schindler moves over two billion people daily.

Planet

Schindler enables densely populated cities with limited land to grow vertically, by providing energy-efficient elevators and escalators, and making existing buildings more energy­efficient through modernization.

Shareholders

Schindler strives to create long-term value for its stakeholders, including shareholders.